City produces Tenant and Resident Brochure

Welcome to St. Augustine, the Nation’s Oldest City, founded in 1565.

We are pleased to have you as part of our community. We hope this brochure will provide you with an understanding of the services offered to our residential communities, and the rules and regulations we must all follow. Code enforcement complaints can be made anonymously if they are verbal; any document or email is subject to Public Records law and can be disclosed. The city employs professional code enforcement officers and a dedicated volunteer Code Enforcement Board, as well as, police officers and a prosecuting attorney. Failure to comply with city regulations may result in the issuance of a notice of violation, a civil citation, or a criminal citation, depending on the violation.

Nightly Rentals City Ordinance: Section 28-159

Short term rentals of dwelling units are restricted in residential zones of the city and regulations prohibit large gatherings in these rental units. Registration is required through the Planning and Building Department located at City Hall, 75 King Street. Property owners are responsible for determining their own property insurance needs for this use and should verify whether the rental use could jeopardize their homestead exemption status with the St. Johns County Property Appraiser at (904) 827-5500. For Code Enforcement complaints, please call (904) 825-1065 weekdays and (904) 825-1070 weekends.

Yard Maintenance City Ordinance: 19-3, 19-4

Yards must be maintained to avoid unsightly weeds or high grass, and must be kept free of junk or refuse. Inoperable cars or boats cannot be kept in unsheltered storage on-site. Shrubs and trees must be trimmed to

avoid obstructions to safety on corner properties. For Code Enforcement complaints, please call (904) 825- 1065 weekdays and (904) 825-1070 weekends.

Vehicle Parking
City Ordinance: Section 24-31 to 24-105

Vehicles are permitted to park in approved parking areas only. Be aware that the city has commercial loading zones, franchised vehicle zones and residential permit parking zones. On-street parking is metered, either at the parking space meter or at nearby vending machines. Vehicles displaying an authorized handicapped sticker or sign may park for free in any City of St. Augustine public parking space. Violations of parking regulations may result in a civil citation, fines and court costs. Vehicles that owe for outstanding parking citations may be booted or towed. For questions regarding parking regulations, residential permits or the prepaid reduced rate ParkNow card, contact the Parking and Customer Service division at the city’s Financial Services Center at 50 Bridge Street, (904) 825-1037. After hours contact the St. Augustine Police Department at 151 King Street, (904) 825-1070.

Public Records Request

Florida law provides for public access to documents made or received in connection with official business. The custodian of public records for the City of St. Augustine is the City Clerk, or whomever is acting City Clerk in his/her absence. Anyone wishing to make a public records request should direct their inquiry to the City Clerk via email at, or by calling (904) 825-1007. Requests may also be made by mail or in person at City Hall, 75 King Street, second floor, lobby “B”, P.O. Box 210, St. Augustine, FL 32085.

Drinking in Public City Ordinance: Section 4-5

The City of St. Augustine prohibits drinking alcoholic beverages in public. This includes sidewalks, public parks, and parking lots. If you are hosting a party where alcohol is served, you are required to contain the possession and consumption of alcoholic beverages within private property. Police officers will issue criminal citations to offenders.

Housing Discrimination City Ordinance: Sections 16-26 to 16-36

The City of St. Augustine prohibits housing discrimination based on race, color, religion, sex, familial status, national origin, handicap or sexual orientation. If you wish to file a housing discrimination complaint with the city, you must do so in writing within 45 days of the incident. Written complaints must be filed with the City Commission, 75 King Street, P.O. Box 210, St. Augustine, FL 32085 or by email at You may also file a complaint directly with the Florida Commission on Human Relations ( or the United States Department of Housing and Urban Development (

Flagler College Information

If a resident would like Flagler College to educate a student regarding proper behavior, they may contact the college at (904) 829-6481. This number is available weekdays from 8:00 a.m. until 5:00 p.m. Flagler College security may also be contacted on nights and weekends at (904) 819-6200, however the college’s security officers do not respond to disturbances off campus.

Fire Safety Services

If you have concerns regarding fire safety in your home or apartment, please contact the City Fire Marshal at (904) 825-1098. The Fire Marshal provides installation of free smoke alarms, including hearing impaired smoke alarms, to anyone without a smoke alarm in their home. Remember that each structure must have an address at least 3 inches high, visible from the street.

Noise Limits
City Ordinance: Sections 11-86 to 11-94

The city has maximum permissible noise decibel levels which vary by the zoning of the property which is being disturbed (the receiving property). These levels vary by the time of day the noise is being produced reducing the maximum allowed decibel after 10pm weeknights and 11pm weekends. Permits may be given to exceed the maximum allowable decibel limits in limited situations for public events held on public property. Property owners or tenants who feel the maximum noise decibel levels are being violated must call to report the disturbance and allow an officer access to their property to take decibel readings with ANSI compliant noise meters. Violations of the city noise ordinance can result in penalties of $100 for a first violation and $499 for subsequent violations. If you are concerned that noise levels are exceeding the maximum allowable decibel limits you should call the St. Augustine Police Department at (904) 825- 1070. All noise complaints are non-emergency and will be responded to as personnel are available and not responding to emergency situations.

Signs, Handbills and Flyers City Ordinance: 3-2, 22-2, 22-7

No advertisement or private sign is allowed on any city property, sidewalk or road including attached to trees or utility poles. In order to reduce littering, commercial handbills and flyers cannot be handed out or discarded

in the public streets and sidewalks of the city. Before placing a sign on private property, please consult with the City of St. Augustine Planning and Building Department at (904) 825-1065 for permitting requirements and restrictions based on your zoning.

Household Garbage & Recycling City Ordinance: 30-1 to 30-14

Collection of household garbage, yard waste and recycling is once a week; with varying pick-up days for each service depending on service zone. Trash and recycling containers should be curbside no earlier than 6pm the day before your pickup. Yard waste can be placed by 7am no earlier than 24 hours before pickup. Large items can be placed curbside for collection on scheduled days of service. Residents should use the city provided trash and recycling containers. Oversized brush and yard waste piles may be placed at the curb but may be charged additional fees. Lawn and tree service providers are required to haul their own waste. Building materials are not collected, but arrangements can be made for a dumpster. The contact information for the Solid Waste division is (904) 825-1049; for Public Works (904) 825-1040 and after hours emergencies (904) 825-1044.

Animal Control
St. Johns County Animal Code: Ordinance 2015-68

The St. Johns County Division of Animal Control provides animal control enforcement within the City of St. Augustine through an interlocal agreement between the city and county. Information on leash laws, feral cat colonies, and dangerous dog violations are available through Animal Control. You can reach an animal control officer at (904) 209-6190 or (904) 209- 0746 after hours. The County also provides for pet adoptions at its Pet Center. For frequently asked questions and information go to the animal control website at

Tenant and Resident Information

City of St. Augustine

This publication is intended for general reference. City of St. Augustine Ordinances can be read in their entirety at: /codes/code_of_ordinances

ADA Services

In accordance with the Americans with Disabilities

Act, persons needing a special accommodation to

participate in city meetings should contact the City

Clerk at (904) 825-1007 at City Hall, 75 King Street,

second floor, lobby “B”, St. Augustine, P.O. Box 210,

FL 32085. For hearing impaired individuals:

Telecommunication Device for the Deaf (TDD):

Florida Relay Service: 1-800-955-8770, no later than 5

days prior to the date of the meeting. If you have a

concern regarding ADA compliance, please contact the

city’s Building Official and ADA coordinator at (904)


A map of handicap accessible parking locations

throughout the city is available at the city’s website at